Return Policy
At Mile Marker, we prioritize delivering exceptional products. Our return policy extends beyond addressing defects or shipping-related issues. We strive to make the return process simple and straightforward.
Mile Marker offers a 60 day return window from your date of order.
Products need to be in its original packaging and condition.
Items returned outside of Mile Marker's control may be subject to a 15% restocking fee and applicable shipping charges.
To obtain a Return Goods Authorization (RGA) contact us at 954-782-0604 or email us at info@milemarker.com with a copy of your receipt and a detailed message. Once your return is approved, we'll provide shipping instructions. All returns must be prepaid postage or freight. No COD or Freight collect returns will be accepted.
Please note, no returns will be accepted without an RGA number.
RGA numbers expire after 30 days from issue date.
If products are not shipped back within 30 days, a new RGA number must be requested.
Damages and Issues
Upon receiving your order, inspect the items promptly. If you discover any defects, damages, or receive the wrong item, contact us immediately. We'll assess the issue and take the necessary steps to make it right.
954-782-0604 or info@milemarker.com
Refund Policy
Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be automatically processed through your original payment method. Keep in mind that it may take 5-7 business days for your bank or credit card company to process and post the refund.
Exceptions / Non-returnable Items
Please be aware that we cannot accept returns for Custom colored products, Last Mile items or gift cards.
Mile Marker Industries reserves the right to issue a restocking fee or refuse any parts that show evidence of being used or installed against recommended instructions, subjected to improper handling, packaging, or shipping by the customer.
If you have any questions or concerns, please call 954-782-0604 or email info@milemarker.com
